Service Desk Technician - (St. Louis, MO)
NextGen Healthcare has a legacy of building software that improves patient care and reduces healthcare costs. Now, we're bringing the best of the cloud, social media and mobile to healthcare. Come build the future with us! Please visit our website at: www.nextgen.com .
Service Desk Technician (St. Louis, MO)
Job
Summary:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
Job
Responsibilities:
Respond to requests for technical assistance in person, via phone, electronically
Assist and resolve end user technical hardware and software needs
Research questions using available information resources Advise user on appropriate action
Follow standardized help desk procedures Log all help desk interactions
Redirect problems to correct resource following standardizes escalation paths
Identify and escalate situations requiring urgent attention
Track and route problems / requests and document resolutions
Inform management of recurring problems
Stay current with system information, changes and updates
Perform other duties as defined by IT management
Required
Qualifications:
1 plus years of experience in Customer Services, Help Desk Support, or related field
Working knowledge of fundamental operations of software, hardware, and other equipment
Knowledge of call tracking applications
Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems
Knowledge of Information Technology (IT) environment
High School Graduate or General Education Degree (GED): Required
NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes
Are you a returning applicant?Previous Applicants:Email:Password:
If you do not remember your password click here.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Service Desk Technician (St. Louis, MO)
Job
Summary:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
Job
Responsibilities:
Respond to requests for technical assistance in person, via phone, electronically
Assist and resolve end user technical hardware and software needs
Research questions using available information resources Advise user on appropriate action
Follow standardized help desk procedures Log all help desk interactions
Redirect problems to correct resource following standardizes escalation paths
Identify and escalate situations requiring urgent attention
Track and route problems / requests and document resolutions
Inform management of recurring problems
Stay current with system information, changes and updates
Perform other duties as defined by IT management
Required
Qualifications:
1 plus years of experience in Customer Services, Help Desk Support, or related field
Working knowledge of fundamental operations of software, hardware, and other equipment
Knowledge of call tracking applications
Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems
Knowledge of Information Technology (IT) environment
High School Graduate or General Education Degree (GED): Required
NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes
Are you a returning applicant?Previous Applicants:Email:Password:
If you do not remember your password click here.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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