Financial Center Assistant Manager
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.
We're devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees.
We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us!
Job Description:
This role is responsible for managing a financial center in collaboration with the FC manager.
Together they are accountable for supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively.
They have oversight of functions such as the smooth and efficient functioning of the teller line, day to day policy and procedure adherence, and improvement of financial center performance.
A Financial Center Assistant Manager (responsibilities):
oManages client traffic, engaging and appropriately routing clients and fostering client retention oManages business results through formalized management routines and coaching oCreates a world class client experience environment oManages market-level initiative prescribed by market leaders oDrives operational excellence by engaging employees on business strategy oManages organizational priorities and effective execution This position may also have responsibilities for managing associates.
At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Managerial
Responsibilities:
oDiversity & Inclusion:
Creates an inclusive team where members are treated fairly and respectfully.
oManager of Process & Data:
Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
oEnterprise Advocate:
Delivers clear and concise messages that motivate, convey the why and connect contributions to business results.
oRisk Manager:
Leads and encourages the identification, escalation and resolution of potential risks.
oPeople Manager & Coach:
Knows and develops team members through coaching and feedback.
oFinancial Steward:
Manages expenses and demonstrates an owner's mindset.
oEnterprise Talent Leader:
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
oDriver of Business Outcomes:
Delivers results through effective team management, structure, and routines.
You're a person who (required skills):
oIs an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
oCollaborates effectively to get things done, building and nurturing strong relationships.
oDisplays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
oIs confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
oCommunicates effectively and confidently, and is comfortable engaging all clients.
oHas the ability to learn and adapt to new information and technology platforms.
oApplies strong critical thinking and problem-solving skills to meet clients' needs.
oWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
oCan manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
oCan interpret performance results, find opportunities to drive success and hold others accountable to results.
oCan be flexible to work weekends and/or extended hours as needed.
You'll be more prepared if you have (desired skills):
oExperience in financial services and knowledge of financial services industry, products and solutions.
oExperience in mortgage, retail or hospitality.
oExperience working in an environment with individual and team goals where goals were routinely met or exceeded.
oBilingual skills.
Skills Used in this Role:
oCoaching oCustomer Focus oDecision Making oEstablishing Trust oInfluencing oLearning Agility oDemonstrating Technology oOvercoming Objections oRisk Management oTime Management oSales Management oConsumer Products and Solutions oCash Management oMultitasking oActive Listening Shift:
1st shift (United States of America) Hours Per Week:
40 Recommended Skills Active Listening Agility Business Process Improvement Cash Management Communication Consumer Product Estimated Salary: $20 to $28 per hour based on qualifications.
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