Product Recall - Call Center Supervisor
3.
0 Quick Apply Full-time 7 hours ago Full Job Description Reporting directly to the Operations Manager, the Product Recall Supervisor is responsible for managing the customer service representatives supporting the Product Recall division.
This role is continually engaged in leading the team in developing best practices in the performance of all duties and responsibilities.
ESSENTIAL FUNCTIONS Acts as a mentor, manager and problem solver, to enhance efficiency and profitability by working with staff to meet daily, weekly, and monthly goals and objectives Works directly with employees to assess performance and give regular feedback and address issues.
Meets with employees monthly for performance reviews and tracks employee productivity.
Conducts annual reviews for all direct reports.
Works with the Payroll department on employee timecard approval Ensures adherence to all company policies including attendance and PCI Compliance Tracks and trends monthly and quarterly metrics to identify areas for process improvement and continued team education Prepares and communicates employee schedules Participates in the hiring, onboarding, and training of all new staff Recommends system enhancements, programs, and projects that will improve productivity, efficiency, cost management, and overall performance of the product recall program Supports the successful implementation of new or enhanced client initiatives and implements best practices Champions, improves, and executes customer service and Product Recall processes and procedures Must be able to motivate, develop, and direct staff and teams as they work Attend Product Recall weekly meetings and follow up on assigned tasks from such meetings All other duties as assigned Requirements High School Diploma or equivalent required At least 2 years' experience working as a call center supervisor or other similar supervisory role Proven and demonstrable leadership, management, and motivational skills Excellent customer service mentality and approach Must have related work experience in call processing, customer service principles, and call center management Excellent communication skills with internal and external clients Strong organizational and time management skills Demonstrated competency in coaching and developing direct reports Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply Full-time 7 hours ago Full Job Description Reporting directly to the Operations Manager, the Product Recall Supervisor is responsible for managing the customer service representatives supporting the Product Recall division.
This role is continually engaged in leading the team in developing best practices in the performance of all duties and responsibilities.
ESSENTIAL FUNCTIONS Acts as a mentor, manager and problem solver, to enhance efficiency and profitability by working with staff to meet daily, weekly, and monthly goals and objectives Works directly with employees to assess performance and give regular feedback and address issues.
Meets with employees monthly for performance reviews and tracks employee productivity.
Conducts annual reviews for all direct reports.
Works with the Payroll department on employee timecard approval Ensures adherence to all company policies including attendance and PCI Compliance Tracks and trends monthly and quarterly metrics to identify areas for process improvement and continued team education Prepares and communicates employee schedules Participates in the hiring, onboarding, and training of all new staff Recommends system enhancements, programs, and projects that will improve productivity, efficiency, cost management, and overall performance of the product recall program Supports the successful implementation of new or enhanced client initiatives and implements best practices Champions, improves, and executes customer service and Product Recall processes and procedures Must be able to motivate, develop, and direct staff and teams as they work Attend Product Recall weekly meetings and follow up on assigned tasks from such meetings All other duties as assigned Requirements High School Diploma or equivalent required At least 2 years' experience working as a call center supervisor or other similar supervisory role Proven and demonstrable leadership, management, and motivational skills Excellent customer service mentality and approach Must have related work experience in call processing, customer service principles, and call center management Excellent communication skills with internal and external clients Strong organizational and time management skills Demonstrated competency in coaching and developing direct reports Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
